Respect and Safety

Violence and harassment reporting

Everyone should be treated with respect at work. Harassment, threats, intimidation, unwanted conduct, or unsafe client situations should be reported early.

Leave the home and call 911 first if there is immediate danger. Your safety comes before finishing a visit.

Back to Resources Report a Concern

Hearth & Home team member portrait with cleaning visit photos

Report without delay

Early reporting helps us protect workers, clients, schedules, and future visits.

Report These

Do not normalize unsafe conduct

Threats, yelling, intimidation, stalking, or aggressive behaviour.
Unwanted comments, jokes, messages, touching, photos, or sexual conduct.
Discrimination, repeated disrespect, bullying, or humiliating treatment.
Unsafe pets, unsecured weapons, drug use, or a client who appears impaired and aggressive.
Any concern that makes you feel unsafe returning to a home.

How to Report

Use a clear record

Move to a safe place first.
Call emergency services if there is immediate danger.
Contact Lisa or the shift lead by phone or email.
Write down the date, time, address, people involved, witnesses, and what happened.
Keep texts, voicemails, photos, or client notes if they are relevant.

Employer Follow-Up

What happens next

Immediate controls

We may stop a visit, change a route, require two-person attendance, contact the client, refuse future service, or involve emergency services depending on the risk.

Review and documentation

Reports should be reviewed, documented, and followed up in a way that protects privacy while giving workers the information they need to stay safe.

Official Source

Ontario violence and harassment guide

Ontario's OHSA guide explains workplace violence and harassment policy, program, risk assessment, information, and investigation duties.

Open Ontario guide